Who we are

Ultimate Customer Solutions (UCS) is a trading style of SolutionLabs Ltd (9075434), which is a company registered in England and Wales whose registered office is at Preston Park House, South Road, Brighton, East Sussex, BN1 6SB.

Our Data Protection Officer can be contacted by emailing dpo@contactucs.com or by calling 01273 789 320.

We operate under the General Data Protection Regulations which will take effect in law on 25th May 2018 along with a new Data Protection Act (collectively referred to below as the DPA).

What we do

We assist commercial clients recover outstanding debts that are owed to them. Information regarding consumers who owe debts are shared with us by our client. This will include the name, address, back-ground on the issue and amount of the debt that is owed. Your personal data is being obtained, retained and processed for debt recovery to be achieved.

The Legal Position

This privacy notice includes the following information to help you understand clearly how your data is being used:

Your rights under the DPA are as follows:

  1. The right to be informed
  2. The right of access
  3. The right to rectification
  4. The right to erasure
  5. The right to restrict processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automated decision making and profiling.

Please note that you have the right to request the above, however, when we receive your requests we may object to your request if we do not agree with it. However, if you do make the request we will tell you if the request has been granted or not.

Right of Access:

You have the right to submit a Subject Access Request and this can be done via an email request to our DPO. We will need to obtain proof of your identity before providing you with information we hold about you. You can do so by emailing dpo@contactucs.com or by calling 01273 789 320.

If you require more information about items raised in this notice we would recommend the ICO website, www.ico.org.uk

Our Lawful Justification for Processing Your Personal Data

  1. The processing is necessary for a contract which has been entered into between our client and you
  2. We are provided your information by our client in order to settle the contract between you and our client.
  3. On behalf of our client, we are entitled to pursue outstanding debt(s) and hold your personal information.

The Single Category "Personal Data" we Process:

Unpaid Debt:

We provide extensive resources and legal knowledge on recovery of outstanding debts that are due to be paid. As you have a contract with our client, we are provided your details to recover that debt and do so by using that information. We hold your data in order to assist them with that process and are classed as the 'Processor' under GDPR. The Controller, namely the person you owe your debt to, is lawfully justified to hold your data. You may wish to visit their privacy statement, which will assist you with who they share your data with. We ensure that we comply with the 'Controllers' requirements of holding your data. Upon payment of your debt, we will delete the data and return your data to our client.

Sharing Your Personal Data

Your personal data may be shared for the payment of a parking tariff or charge with: third parties, such as a payment facilitator, an external software provider, an outsource letter provider, debt recovery companies, solicitors and high court officers/bailiffs where necessary to ensure compliance with your obligations under the contract. We will not transfer your personal data out of the EU.

Changes to Our Privacy Notice

From time to time we may amend the way in which we process personal data. This may lead to changes in how we collect and/or use your personal information. We may amend the terms of this Privacy Policy at any time.

Contact Us

If you have any queries relating to this Privacy Notice, please contact us by e-mail at: dpo@contactucs.com or call 01273 789 320.